Airports

SEA Milan Airports enhances passenger experience with AirportLabs’ pocket flights

image credit: AirportLabs

AirportLabs, the technology company behind Pocket Flights, announces that its next-generation flight information solution is now live at Milan’s Malpensa and Linate airports, operated by SEA Milan Airports.

This collaboration marks a significant step forward in enhancing the travel experience for millions of passengers transiting through these international gateways.

PocketFlights is a solution that transforms how passengers access real-time flight information by integrating the data from the airport’s FIDS (Flight Information Display System) with the convenience of their personal smartphones, with no need to download any app or share private information, eliminating data privacy concerns.

By simply scanning a QR code, passengers gain direct access to a comprehensive flight details page, where they can easily search for their flight and opt to receive real-time notifications.

This ensures that passengers stay well-informed throughout their journey, receiving up-to-date flight information, including gate changes, flight status, and boarding details.

Bianca Fagaras, Product Manager for Pocket Flights at AirportLabs said: “We are thrilled to join forces with SEA Milan Airports, a forward-thinking organisation committed to delivering world-class airport experiences.

“With its passenger-focused features and seamless integration with existing airport systems, Pocket Flights manages to improve passenger flow while maximising non-aeronautical airport revenue, thus supporting airports’ positioning as innovative leaders in the industry.”

Mario Ponta, Director of Innovation, Quality and Continuous Improvement at SEA Milan Airports said: “With the implementation of Pocket Flights, we are proud to be at the forefront of adopting innovative solutions that revolutionise the way travellers experience our airports.

“Together with AirportLabs we have been able to deliver this new service to passengers in a very short time aiming to improve their experience at our airports by providing them with real time and personalized information about their flight.

“We’re also very glad to have found in AirportLabs a company that shares our commitment to combining fast deployment with continuous improvement.

“This approach is leading, shortly, to further user experience optimizations.”

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