Singapore Airlines modernizes booking process through NDC

posted on 15th January 2020 by Eddie Saunders
Singapore Airlines modernizes booking process through NDC

As part of Singapore Airlines’ (SIA) efforts to deliver an enriched experience to customers, a wider range of fares and personalised content will be provided to its travel trade partners in Europe from August 2020.  This comes via an expansion of Singapore Airlines’ KrisConnect program, which leverages new distribution technology to make available improved content and functionality through partner platforms.

Singapore Airlines´ KrisConnect Programme will be launched in Europe first in Germany, Switzerland, the Nordics, France and Benelux in August 2020 and will be followed by the United Kingdom and other countries in September 2020.

The KrisConnect Programme leverages Application Program Interface (API) technology, including the industry-developed New Distribution Capability (NDC) standards.

Travel agencies that participate in the KrisConnect Programme will benefit from improved speed-to-market, access to the widest range of fare products including personalised content, and the ability to offer customised products to their customers, such as bundled packages and negotiated fare deals. This in turn elevates the booking experience for customers through increased levels of personalisation and recognition of KrisFlyer frequent traveller status.

Singapore Airlines will make content available through traditional Global Distribution System partners such as Amadeus, Sabre and Travelport, as well as new technology partners such as, Aaron Group, ATRIIS, HitchHiker, PKFARE, Travel Boutique Online, Travelfusion, TravelNDC and Verteil Technologies.  Several renowned travel agents in Europe have joined or expressed their commitment to join Singapore Airlines´ KrisConnect programme, including Aeroplan Reise GmbH, AERTICKET, dnata Travel UK, Flight Centre and FCM, Lufthansa City Center, TravelUp Group, TUI and STA Travel.

In addition, SIA will soon launch a new travel agent portal, AGENT 360, which will allow travel agents direct access to contents via the KrisConnect Programme.

We are pleased to be working closely with our industry partners to introduce new technology, and more importantly, the new products and service such technology enables, to better meet the needs of our customers,” said Senior Vice President Sales and Marketing, Mr Campbell Wilson.