Singapore Airlines offers turbulence victims $10,000 compensation

Singapore Airlines offers turbulence victims $10,000 compensation
The airline said it "deeply apologises" for the "traumatic experience on board Flight SQ321" (Image credit: Adobe Stock)

Singapore Airlines has offered payouts to passengers injured during “severe turbulence” en route from London to Singapore last month.

In a Facebook post on Monday the carrier announced it would pay victims of the incident US$10,000 in compensation – in addition to a ticket refund for all those on board.

Passengers will also receive delay compensation in accordance with UK and EU regulations.

The airline stated: “For those who sustained more serious injuries from the incident, we have invited them to discuss a compensation offer to meet each of their specific circumstances when they feel well and ready to do so.

“Passengers medically assessed as having sustained serious injuries, requiring long-term medical care, and requesting financial assistance are offered an advance payment of US$25,000 to address their immediate needs.

“This will be part of the final compensation that these passengers will receive.”

Singapore Airlines added that it “deeply apologises” for the “traumatic experience on board Flight SQ321”.

In May, a Singapore Airlines Boeing B777-300ER experienced “rapid changes” in gravitational force after hitting major turbulence, an initial investigation into the incident found.

Geoff Kitchen, a 73-year-old British passenger, died after a suspected heart attack whilst dozens were injured as a result of the incident.

Early investigations showed that the plane accelerated rapidly up and down, and dropped around 178ft over 4.6 seconds.

Dzafran Azmir, a 28-year-old student who was onboard the flight, told the news agency Reuters: “Suddenly the aircraft starts tilting up and there was shaking so I started bracing for what was happening, and very suddenly there was a very dramatic drop so everyone seated and not wearing a seatbelt was launched immediately into the ceiling.

“Some people hit their heads on the baggage cabins overhead and dented it, they hit the places where lights and masks are and broke straight through it.”