SITA report finds airlines have improved the rate of baggage delivery

posted on 19th April 2018 by Jordan Newton
SITA report finds airlines have improved the rate of baggage delivery

Airlines around the world have once again improved the rate of baggage delivery, according to the SITA 2018 Baggage Report published today.

This continues the improvement trend of more than a decade which has seen baggage mishandling drop by 70 per cent since 2007.

This is the 14th year that the report has been released and SITA said it marks 2018 as a turning point for the global air transport industry as airlines increasingly adopt baggage tracking technologies.

SITA’s report details how baggage management is changing globally and airline passengers can expect to see major differences over the next two years.

Services like real-time notifications and fast self-service bag drop will be more commonplace and 2018 is the year that the International Air Transport Association (IATA) Resolution 753 comes into effect which will see the industry increase baggage tracking.

SITA chief executive officer, Barbara Dalibard said: “Over the last decade, we have seen significant improvements in bag management as airlines have taken advantage of technology.

“Now with IATA’s drive for 100 per cent bag tracking, technology adoption will rise further. End-to-end tracking produces data which reveals where improvements can be made in operational processes.

“While we won’t see a sudden change in 2018, it is a real turning point for the industry as airlines begin to unlock the value of the tracking data for the 4.65 billion bags they carry.”

The growth in passenger numbers globally puts considerable pressure on the industry’s baggage systems and processes. With the rise to more than four billion passengers in 2017, the airlines did well to reduce the rate of mishandled bags.

At 5.57 per thousand passengers it was the lowest level ever recorded. Despite the improvement, mishandled bags cost the industry an estimated $2.3 billion in 2017 so there is considerable scope for cost savings from airline investments in end-to-end bag tracking.

SITA’s Baggage Report includes examples of how airlines, including Aeroflot, Alitalia, Bahamasair, Delta and Qatar, are using innovative and proven technologies to improve bag management and tracking.

One case study outlines how the airline Bahamasair went from scanning bag tag labels on a “bingo” card to full Resolution 753 tracking in Miami and Nassau airports inside seven days. This included the full ability to share tracking data in real-time via SITA’s BagJourney service. This initiative will deliver benefits to the airline in the way of improved passenger service and cost savings.