US airline Sun County Airlines is suing the company it hired last year to handle all ground operations at Minneapolis-St. Paul (MSP) International Airport as says it is responsible for a slew of flight delays, lost baggage and a 600 per cent spike in customer complaints, a report on kstp.com claims.
The Minnesota-based airline it said made 350 workers redundant in March of 2018 and farmed out ground operations to Global Aviation Services – based in Canada – as part of a cost-cutting move.
The report says in its lawsuit, the airline claims the vendor “fraudulently induced” Sun Country to select them, claiming to have the experience, staff, and capabilities, “however, Global had no such experience, staff, or capabilities.”
The suit says the contractor “threw a wrench into Sun Country’s operations at MSP Airport, triggering a wave of flight delays, lost baggage, and customer complaints.”
Shortly after that experience, according to the lawsuit, Sun Country severed ties with Global Aviation Services. The airline is suing for profits lost, due to damage to its reputation.