Swissport has been awarded the internationally recognised ISO 9001 certification for demonstrating its commitment to the highest standards of quality management and operational excellence, the ground services provider said.
Certification body Lloyd’s Register Quality Assurance (LRQA) has granted ISO 9001 certification to Swissport following a successful assessment of its quality management system (QMS).
The certification underscores Swissport’s dedication to consistently delivering high-quality services and exceeding customer expectations across its entire operation, the company added, and its adherence to the highest quality management standards fosters efficient processes, continuous improvement and outstanding performance throughout its global network.
David Clark, head of quality, health, safety and environment at Swissport, said: “Our business thrives on providing reliable, top-quality services to our airline customers and partners.
“Securing global certification for our professionally managed processes that meet internationally recognised standards is a significant achievement.
“ISO 9001 will further solidify Swissport’s reputation, build customer trust, and assure our clients that we have implemented industry-leading measures to maintain and enhance service quality.
“This certification is a testament to our unwavering commitment to continuous improvement in quality management practices.”
The ISO certification encompasses the ground services provider’s worldwide operations at nearly 300 stations across 44 countries, recognising a unified and comprehensive quality management approach across its global network and diverse business lines, Swissport said.
These include ground operations such as passenger services and baggage handling, aircraft and air cargo handling, fuelling and the ASPIRE airport lounges’ hospitality services.
Airlines benefit from this certification through consistently high-quality services, including baggage handling and passenger services, leading to improved punctuality and operational safety.
Airports also gain from enhanced co-ordination among service providers, resulting in increased operational efficiency, reliability and an improved passenger experience through streamlined processes and fewer operational issues.
To attain this certification, Swissport underwent a rigorous review and audit of its QMS by LRQA, conducted over several days at multiple locations worldwide.
This process involved on-site document inspections to verify compliance with ISO 9001 standards and assess the QMS’s effectiveness.
LRQA will conduct annual surveillance audits of Swissport, with recertification required every three years.
