Abu Dhabi Airports announced the signing of a service level agreement (SLA) with the General Administration of Customs, to reinforce service levels, enhance the passenger journey as well as the customer experience. The signing of the SLA agreement was in the presence of H.E. Rashed Lahej Al Manso...

Senior officials from Abu Dhabi Airports, Abu Dhabi Customs, Federal Authority for Identity, Citizenship, Customs and Port Security, Etihad Airways, Abu Dhabi Police and Abu Dhabi Department of Health have signed a service charter which sets out a promise to “show the world that service excellence...