Tag: Linda Jojo

United makes it easier for customers who use wheelchairs to book flights

United Airlines has launched a new digital tool on its app and united.com that makes it easier for customers who use wheelchairs to find flights that can best accommodate the specific dimensions of their personal mobility device. The airline also announced that eligible customers may seek a refun...

United improves travel experience for customers who use personal wheelchairs

United Airlines today announced new technologies and policies to improve the travel experience for customers who use a wheelchair, including a new digital filter on united.com that helps determine which aircraft can accommodate different sized chairs, and refunding the fare difference if a higher-fa...

United’s New App Feature Helps Customers Re-book and Receive Meal and Hotel Vouchers Automatically

United today announced a new mobile app feature that aims to save customers time and reduce stress if their travel plans get disrupted. Now, instead of waiting in line to talk to an agent or search for new options, the airline's new self-service tool automatically presents travelers personalized ...

United Makes It Easier for Families to Sit Together

United today announced an improved family seating policy that makes it easier than ever for children under 12-years old to sit next to an adult in their party for free - including customers who purchase Basic Economy tickets. United's new policy is made possible through a series of investments in...

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