Tag: refunds

Watchdog investigates British Airways and Ryanair over refunds

By Saleha Riaz, yahoo.com The UK’s competition regulator has launched a probe to see if British Airways and Ryainair have broken consumer law by not offering refunds for flights that customers were unable to take due to legal reasons. It comes as the coronavirus pandemic has taken a major to...

Refund airfares of flights booked amid COVID-19 lockdown: India’s Supreme Court

Refund airfares of flights booked amid COVID-19 lockdown: India’s Supreme Court

By Dhanusha Gokulan, Khaleej Times All airline tickets that were cancelled amid the Covid lockdown must be refunded without any additional charges, the Supreme Court of India ruled on Thursday. The judgment is applicable to both domestic and international tickets booked during this period. ...

Emirates returns AED 5 billion (US$ 1.4 billion) to customers in refunds

Emirates reveals that is has returned over AED 5 billion (US$ 1.4 billion) in COVID-19 related travel refunds to date, making strong and steady progress on its commitment to customers to complete pending refunds.   More than 1.4 million refunds requests have been completed since March, repres...

Qatar Airways Pays Out Over USD $1.2 Billion to Customers Since March

Qatar Airways Pays Out Over USD $1.2 Billion to Customers Since March

Qatar Airways has paid out over USD $1.2 billion in refunds to almost 600,000 passengers since March, demonstrating its commitment to honouring its obligations to passengers who need to change their plans due to the impact of the COVID-19 pandemic on global travel. In the context of unprecedented...

Screen Scraper Websites Block Thousands Of Ryanair Customer Refunds

Screen Scraper Websites Block Thousands Of Ryanair Customer Refunds

Ryanair, Europe’s No.1 airline, today (Thurs, 9 July) announced that in addition to clearing 90% of all customer cash refunds by the end of July it has introduced a new process and instruction video (available here and on Ryanair.com) for those customers who have been blocked from getting their re...

Ryanair Accelerates Covid Refunds, 90% of Backlog to be Cleared by End July

Ryanair Accelerates Covid Refunds, 90% of Backlog to be Cleared by End July

Ryanair confirmed last Friday that it was making rapid progress in processing customer refunds for flights cancelled during the period from March to June as a result of Government imposed Covid-19 flight cancellations. Since the Ryanair Dublin offices reopened on 1 June last, additional refunds s...

UK Civil Aviation Authority update on Thomas Cook refunds programme

UK Civil Aviation Authority update on Thomas Cook refunds programme

Since Thomas Cook ceased trading on 23 September 2019, the UK Civil Aviation Authority has been undertaking the UK travel industry's largest ever refunds programme. We understand that this is a concerning time for Thomas Cook customers who are awaiting refunds, and we are working tirelessly to proc...

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