Airport Dimensions has identified a number of new ‘tribes’ based on the type of experience they seek across the airport journey ranging from those seeking ‘utility and efficiency’ to ‘experience seekers’, following its new Airport Experience Research ‘The Transforming Airport Revenue ...

Airport Dimensions’ new Airport Experience Research ‘The Transforming Airport Revenue Landscape’ has revealed how customer loyalty in the airport has changed over the past few years. Whilst customer relations across many industries has gone from strength to strength, travelers have become s...