Delivering on its customer promise, Emirates has completed an intensive programme to clear its backlog of refund requests which was caused by pandemic-related travel disruption.   Over the seven-month period starting April, Emirates received, validated and processed nearly 1.7 million refund requ...

In the current year, the airlines of the Lufthansa Group have so far reimbursed over 3.2 billion euros to a total of over 7.3 million customers (as of 7 October 2020). The number of open ticket refunds fell to around 650,000 transactions worth less than 300 million euros, despite the fact that fl...