The majority of airline passengers don't know their rights in the event of a flight disruption, new research has revealed. According to the UK Civil Aviation Authority, only one in 10 passengers feel fully informed about their rights in the event of a disruption. The CAA said it is helping tra...

Scammers are using fake social media accounts to con customers attempting to contact airlines with queries and complaints, it has emerged. According to the UK consumer watchdog Which?, fraudsters are impersonating trusted airlines "with ease". Fake X (formerly Twitter) accounts now exist for e...

Consumer champion Which? has revealed the best and worst airport lounges in the UK after researchers carried out secret inspections and awarded ratings between one and five stars. Of the 20 lounges the watchdog visited, more than half scored only two and a half stars and below. To establish a star ...

Liverpool John Lennon Airport has been named the UK's best airport in a survey of almost 4,000 people. With a score calculated based on a combination of overall satisfaction and likeliness to recommend, the airport scored 82 per cent, according to Which?, who conducted the survey. The consumer...