Emirates has picked up ‘Best Airline in the World’ and ‘Best First Class’ at the prestigious 2019 ULTRAs. Voted by the hundreds of thousands of readers of The Telegraph’s luxury travel magazines Ultratravel UK and Ultratravel Middle East, the awards are the industry hallmark of the world’s best luxury travel experiences.
Adel Al Redha, Chief Operating Officer for Emirates Airline, received the awards at a ceremony held last night in Dubai at the Emerald Palace Kempinski Hotel. The ceremony was attended by key members in the global travel industry. The two awards are a recognition of the airline’s consistent delivery of trendsetting travel products and services across its fleet and network.
Adel Al Redha commented on the multiple accolades, “Emirates is honoured to be recognised for the hard work and commitment we put in to make flying better for our customers. Tonight’s awards demonstrate that our efforts have made a positive contribution our customers’ journey, and we will continue to innovate our products and services across all of our touch points on the ground and onboard to make travel experience personalised, enjoyable, comfortable and efficient. I would like to take this opportunity to thank all of our team members for their contributions and work to bring our brand promise to life and help to win the loyalty of our customers.”
In 2019, Emirates continued to place customers at the heart of its business and intensified its investments in products and services, reinforcing its quality proposition. In April 2019, Emirates completed its US $150 million refurbishment of 10 Boeing 777-200LR aircraft, offering a two-class cabin with wider Business Class seats in a 2-2-2 format and a fully refreshed Economy Class cabin in new colourscapes and enhanced designs.