UK Civil Aviation Authority begins enforcement action against Ryanair

posted on 5th December 2018 by Justin Burns
UK Civil Aviation Authority begins enforcement action against Ryanair

The UK Civil Aviation Authority (CAA) has today started enforcement action against Ryanair – following the airline’s decision that financial compensation is not payable under European Commission Regulation 2612004 for flight disruption resulting from industrial action by staff this summer.

The UK CAA said Ryanair passengers have made claims for compensation directly to the airline, but these have been rejected.

Passengers have then been able to escalate their complaints to AviationADR, a body approved by the CAA, to provide alternative dispute resolution for complaints. Ryanair has now informed the CAA that it has terminated its agreement with AviationADR.

As the CAA said at the time of the industrial action, in its view, the strikes were not “extraordinary circumstances” and were not exempt, meaning consumers should be compensated in accordance with Regulation EC261/2004.

As a result of Ryanair’s action, passengers with an existing claim will now have to await the outcome of the CAA’s enforcement action.