Spanish low-cost carrier Volotea has been warned by Italian civil aviation authority ENAC over the continued disruption of its flight schedule and told it could be stopped from operating within the country if it continues.
Volotea was urged in a letter on 8 August by ENAC to take “immediate corrective action” and the aviation authority has warned there are “numerous critical issues”.
ENAC said there has been flight cancellations, overbooking and long delays that have caused inconvenience to passengers and disruption at Italian airports and has warned that if Volotea does not resolve isses it will suspend the carrier’s permission to operate flights in Italy from 15 September.
In response the letter, Volotea said: “Despite the most adverse ATC delays environment in Europe this year, Volotea maintains in 2018 punctuality ratia above industry average standards with OTP15 exceeding 71% and performing ahead of most of the relevant low cost airlines in Europe. Furthermore, Volotea cancellation rate is again in 2018 amongst the lowest in the industry.
“As for all airlines, it is not always possible to avoid disruptions when ATC and other external factor affect network capacity and scheduled operations, Volotea coordinates client assistance with subsequent flights, agreements with associated airlines, alternative transportation means and hospitality when needed. Volotea always does its best to ensure that passengers are properly assisted and informed at all times.”
Volotea currently bases 16 aircraft in Italy, which operate 155 routes in Italy. Since April 2012 it has carried almost 10 million passengers in Italy.