Which? survey finds Ryanair worst short-haul carrier for sixth year running

posted on 7th January 2019 by Justin Burns
Which? survey finds Ryanair worst short-haul carrier for sixth year running

Ryanair has been named as the UK’s least-liked short-haul airline for the sixth year running in a survey by Which?.

The surveyed airline passengers ranked the Irish low-cost carrier bottom of 19 that fly from UK airports. Of those surveyed who chose an airline that they would never fly in the future, 70 per cent chose Ryanair.

The top five ranked were Aurigny Air Service, Swiss Airlines, Jet2, Norwegian and Dutch carrier KLM.

Ryanair was beset last year with flight cancellations due to employee strikes and ATC action, and introduced new baggage rules three times, which has clearly had an affect while it has also been criticised over its refusal to pay compensation for some fliers.

Those surveyed said they were unhappy with its boarding processes, seat comfort, food and drink offering, and cabin environment.

A Ryanair spokesperson said: “Ryanair passenger numbers have grown by 80% in the past six years and Ryanair.com has become the world’s most visited airline website.

“These facts reflect what customers want much more than an unrepresentative survey of just 8,000 people.”

The UK’s other large airlines, easyjet and British Airways came in at 11th and 15th, respectively, in the survey.

Easyjet beat British Airways’s scores for food and drink, customer service and value for money, but both received low ratings for seat comfort.

Which? Travel editor, Rory Boland said: “Airfares might seem to be getting cheaper, but only if you don’t fancy sitting with your family and children or taking even a small cabin bag on-board.

“Increasingly you need a calculator to work out what the final bill will be, especially with Ryanair.

“It has spent the last two years cancelling thousands of flights, ruining hundreds of thousands of holidays and flouting the rules on compensation as well.

“The results of our survey show passengers are fed up.”