Wizz Air is excited to announce the launch of its WIZZ Youth Forum, an informal, online focus group style discussion for its customers aged 18-25, to share their feedback, recommendations, and insights to help the airline improve its services.
Applications for the WIZZ Youth Forum are now open to the airline’s young customers who are passionate about travelling, flying, future trends and digital solutions.
The new initiative is a vehicle for Wizz Air to gather qualitative feedback on six central business areas: customer journey; future travel demands habits; sustainability; digital developments; creative concept directions; and communications.
The forums qualitative research is in addition to other quantitative surveys WIZZ is running to gather customer trends and insights.
Both underline Wizz Air’s commitment to continually enhancing the customer experience, with findings used to help the airline learn, grow, and improve its services.
From a fixed pool of 80-100 people across Europe, twenty participants will be selected once a month to join the focus group style discussions, which will be delivered online via Microsoft Teams.
Participation is entirely voluntary; however, participants will receive a €20 flight voucher per session as an incentive.
Not only this, but all WIZZ Youth Forum participants will automatically be entered into a draw for the chance to win a €200 voucher, to fly to a dream Wizz Air destination of their choice.
Zsuzsa Poos, Chief Customer and Marketing Officer, Wizz Air said: “At Wizz Air, we are committed to offering the best possible customer experience, which is why we are delighted to launch the WIZZ Youth Forum, a customer-led trend-setting focus group initiative to improve our services.
“The initiative will bring together insights from our young and diverse customer base, who will be able to drive and inform our future business decisions and objectives.
“The WIZZ Youth Forum is a unique chance to meet likeminded people from all across Europe, and share valuable insights that will help Wizz Air to make even more service improvements.
“Don’t hesitate and apply today!”
For those interested in joining the Wizz Youth Forum, applications are open here.