Zafire and Widerøe Ground Handling digitalise ramp operations and aircraft turnaround services

posted on 21st April 2023 by Gemma Keen
Zafire and Widerøe Ground Handling digitalise ramp operations and aircraft turnaround services

Back in 2017, tech-savvy Widerøe Ground Handling were early adopters of FirstRamp, Zafire’s aircraft turnaround solution, working collaboratively with Zafire to develop the perfect system for their operational needs.  At that time, this sequential, tile-based system was deployed across 41 stations in just 10 weeks, providing a mobile solution which enabled Widerøe Ground Handling to plan, modify, and capture all services provided to their customers in real time.  Nowadays, thanks to FirstRamp, Widerøe Ground Handling is able to deploy a new station within a day.  Meanwhile, over two million flights and counting have been processed to date with FirstRamp.

Having been closely involved with the development of FirstRamp and impressed with its performance ever since, Widerøe Ground Handling is keen to stay involved with the ongoing evolution of Zafire’s solution.  As a forward-thinking, highly innovative company, Widerøe Ground Handling have some great ideas about FirstRamp’s further potential and how it could help them become as efficient as possible and be the preferred ground handler.  They are keen for FirstRamp to function as its central hub, interfacing with multiple other systems, all with the goal of further improving customer service and compliance with SLAs, and continuously streamlining processes, increasing accuracy, and reducing costs, not just with aircraft turnaround but also with cargo and passenger handling.

In the words of André Østli, CIO, Widerøe Ground Handling:

FirstRamp helps us ensure that everyone is up to date with the latest flight information and real-time SLA monitoring to deliver excellent customer service. I want to congratulate the team at Zafire Aviation, for the superb job you have done throughout the sales cycle and development period, demonstrating both your key strengths and capabilities to Widerøe. This has enabled us to choose the best Turnaround Management solution and partner in the market place today.’

Read and download the full case study here: