airBaltic improves call center service

Latvian airline airBaltic announces that as of July 2021 it has introduced a new co-browsing functionality for its Call Center operations. The new system enables a Call Center agent and the customer to browse and navigate the same website at the same time, helping to solve different queries.


Martin Gauss, Chief Executive Officer of airBaltic: “Many of our passengers need assistance while booking tickets, adding various ancillary services to their reservation, checking-in for the flight or finding the relevant travel information on airBaltic website.

“By introducing the co-browsing function, we are now making the process easier and more efficient for both the passengers and airBaltic Call Center agents.”