Hamad International Airport (DOH) has received the Accessibility Enhancement Accreditation from Airports Council International (ACI) World.
Introduced in August 2022, the accreditation program focuses on improving accessibility, ensures equitable customer experiences and promotes a more inclusive environment in the airport industry.
Hamad International Airport’s achievement signifies its commitment to accessibility services within its facility.
Attributing to the accreditation is the airports wide range of passenger services and facilities designed to cater to travelers with reduced mobility, special needs or disability, such as the Muzn Lounge – a special sensory room, dedicated washrooms, shuttle services within its expansive terminal, access to airport updates through information desks with trained Customer Service representatives and a dedicated Animal Relief Area for passengers traveling with service animals or emotional support animals.
Commenting on the recognition, Mr. Ioannis Metsovitis, Senior Vice President of Operations at Hamad International Airport, said: “We are honored to receive the renowned ACI Accessibility Enhancement Accreditation.
“At Hamad International Airport, we believe that access to air transport is a fundamental right for all travelers and our commitment to providing a seamless and inclusive experience for all of our global passengers, is reflected in this recognition.”
Mr. Stefano Baronci, Director General, ACI Asia-Pacific, said: “This accreditation is a testament to Hamad International Airport’s commitment to providing safe and hassle-free accessibility for all types of air travellers.
“We hope this accreditation will inspire our industry to strive for excellence in accessibility.
“At ACI Asia-Pacific, we believe that every passenger deserves access to a seamless airport experience, and we are proud to be leading the change through this initiative.”
