iPort DCS: Keeping productivity high in times of low operations

posted on 14th April 2020 by Eddie Saunders
iPort DCS: Keeping productivity high in times of low operations

The global COVID-19 pandemic is the current number one topic people talk about. Next to the impact on global health and healthcare, the virus has a significant economic impact on the world with the aviation industry on the front line. Governments are introducing travel restrictions to prevent the virus from spreading even more, which leads to entire fleets of aircrafts being grounded. This situation forces companies to think outside the box in order to limit the financial impact while maintaining staff and preparing for a post-Corona future.

Operations in the aviation industry have fallen to an unprecedented low due to the COVID-19 measures. Clearly, this has resulted in a great financial impact, but if we look beyond the financial aspect, what other impact does it have and how does one cope with it? Res2, the software service provider of iPort DCS that supports (pre-)airport operations for airlines, airports and ground handlers, shares an insight.

Regular flow has come to a halt, resulting in idle time in regular daily activities. Sales have decreased tremendously; the usual implementations have been postponed and the pressure on the technical and development teams has dissipated as well. Since iPort DCS is a 100% web-based application with a usual release cycle of 3 weeks, it would not be prudent to maintain this cycle as there is no large-scale production validation for the new functionalities once a new version of the system is launched. Furthermore, now the system is only used for a fraction of normal operations, the pressure on the support team has also diminished.

Nevertheless, Res2 will cope with this situation by rolling up our sleeves, stepping back from the usual development roadmap and focusing on a different set of actions. Think about getting rid of backlogs in support and development. Or executing larger maintenance projects to the application and the entire infrastructure in a larger context. Another example is taking the time to evaluate and adjust procedures, processes and tools where it is valuable. But the biggest project for the next weeks will be upgrading the development platform Res2 is working with.

Res2 is also taking the time to lay the foundations of a new design and enhance the capabilities with regards to the responsiveness of iPort DCS. One advantage of this new design will be that iPort DCS will adapt to the screen resolution of whatever device it is run on.

All of this will result in increasing the usability and even better performance of iPort DCS and at the same time will strengthen the position of Res2 as a leader in innovative aviation IT.

A state-of-the-art and futureproof DCS.

To be able to keep productivity high in such matter a situation, a flexible mindset is needed. The entire organization needs to consist of people who are able to think and work flexibly and take a bold step outside their usual scope. It is important that the entire team is able to work cross-departmentally, being able to handle things differently with trust from the company while keeping the business lean, avoiding bureaucracy and unnecessary hierarchy.

Characteristics such as efficiency, innovation and scalability are key for companies like Res2.

At the same time Res2 is preparing iPort DCS for the restart of our beloved airline industry.

We are keeping connectivity up and running, maintaining compliance with government and other industry mandates, including new regulations to be expected when aviation commences in the post-Corona-era.