Get-e is able to help support airlines, delivering safe and reliable crew transfers. “Crew arriving late to the airport results in delayed take-off, dissatisfied passengers, and financial loss for airlines the longer an aircraft remains on the tarmac,” explains Roy Hughes, commercial director at Get-e, the Amsterdam-based firm that provides ground transportation in 110 countries and to over 900 destinations in a single system.
“This is something to be avoided at all costs and as a result, will need a vetted and trustworthy third-party service to manage this element for them,” he says.
“Despite current uncertainties, pent-up demand for air travel is growing, and many in the industry believe the continued rollout of vaccines around the world will put the worst of the crisis behind us and set the stage for a return to international travel in the second half of 2021. In particular, we expect to see demand from intra-European travel accelerating once the EU digital passport is fully rolled out,” says Hughes.
“This year Get-e introduced an intelligent disruption management solution to the market, a fully automated offering that is intended to revolutionise the way airlines resolve the complexities involved when an unexpected diversion or delay displaces passengers,” says Hughes. “Flight operations teams are able to quickly and efficiently source and book alternative transport and accommodation for passengers. As airlines vie for customers, the way disruptions are managed will be under stern scrutiny. Avoiding the organisational difficulties of such circumstances will mean staff can focus on activities that drive growth of the airline as opposed to crisis management and administration-based tasks.”
More recently, Get-e has expanded into hotel and accommodation sourcing for airline crew. The new service offers a fully integrated crew transport and accommodation solution. Get-e’s platform allows one user to manage the booking process and can alleviate the workload for multiple airline staff, further allowing them to address their core roles and grow the business.
Get-e has implemented ‘safe travel’ protocols in conjunction with our transport partners and as a result, acquiring the WTTC #SafeTravels stamp of approval. Our transport partners have adopted standards that have included installation of passenger dividers, thoroughly cleaning their vehicles between passengers, with full cleaning after the end of each driver shift with antibacterials.
“The areas of crew airport transfers and flight disruption management have been largely overlooked in the past, and the ability to use technology to manage these processes will be particularly helpful as airlines deal with reduced resources and staff levels,” says Hughes.
“One of the airline sectors that has been thriving is cargo. We have noticed that there has been an increasing recognition from cargo carriers that out-sourcing and automation resolves the issues presented by the logistical management of extra flights and crew transfers. As a general trend, the downturn in activity and an even more laser-like focus on costs, has resulted in airlines increasingly prioritising digitalisation as the solution to doing more with less.”
Get-e’s recently developed, integrated hotel and accommodation service allows airlines to book crew accommodation along with their transport as an all-in-one solution. The online platform sources the best crew accommodation options for airlines, fitting specific requirements along with preferred rates and terms. Get-e also negotiates, onboards, and manages the contract as well as ensuring comprehensive airline health and safety standards are met.
Also launched this year, Get-e’s disruption management solution offers a single, intelligent system that manages the process of arranging and managing transportation for displaced passengers in the event of a flight diversion. With this being an increasingly likely scenario as airlines continue to battle with closed borders, being able to swiftly action alternative travel arrangements and regularly communicate these to passengers could be the difference between passenger satisfaction and a relationship lost.