July sees improving passenger experience at Heathrow following cap on departing numbers

posted on 11th August 2022 by Eddie Saunders
July sees improving passenger experience at Heathrow following cap on departing numbers

Heathrow has seen the largest rise in passenger numbers of any European airport in the last year.

Over 6 million people travelled through Heathrow in July and an estimated 16 million are expected between July and September.

The cap on departing passenger numbers has delivered improvements to passenger experience, with fewer last minute flight cancellations, better aircraft punctuality and baggage delivery.

Integral to increasing the departing passenger cap is increasing airline ground handler capacity and resilience, and we have initiated a review of ground handling to support that objective.

Recruitment for this summer’s getaway began last November, and we have hired an additional 1,300 recruits. Security resource is back at pre pandemic levels, enabling 88% of Heathrow passengers to clear security within 20 minutes or less.

Border Force has performed well so far this summer and we are working to help them secure sufficient resource to serve the peak in passengers returning to the UK over the next few weeks.

Heathrow CEO John Holland-Kaye said: “Passengers are seeing better, more reliable journeys since the introduction of the demand cap.

“I want to thank all my colleagues across the airport for their amazing work in getting people away on their holidays.

“This has only been possible because of the collective and determined efforts of airport, airline and wider Team Heathrow teams.”

July 2022          
             
Terminal Passengers
(000s)
 Jul 2022 % Change Jan to
Jul 2022
% Change Aug 2021 to
Jul 2022
% Change
Market            
UK              265 58.4            1,873 194.7            3,006 176.9
EU            2,223 247.3          11,368 507.6          16,755 268.3
Non-EU Europe              414 233.1            2,465 469.1            3,569 258.7
Africa              242 203.9            1,541 250.4            2,142 182.3
North America            1,755 656.5            7,964 1030.4          10,597 802.3
Latin America              155 327.3              950 956.5            1,272 555.1
Middle East              708 428.0            3,663 550.7            5,400 341.8
Asia / Pacific              550 465.5            2,561 311.5            3,677 208.6
             
Total            6,312 317.8          32,384 504.3          46,418 315.6
Air Transport Movements  Jul 2022 % Change Jan to
Jul 2022
% Change Aug 2021 to
Jul 2022
% Change
Market            
UK            2,026 16.2          15,551 111.9          25,427 107.5
EU          15,217 120.0          90,637 283.8        139,581 158.0
Non-EU Europe            2,751 141.5          18,764 280.7          28,268 169.7
Africa            1,042 58.4            7,763 89.9          11,561 64.3
North America            7,484 196.9          40,163 146.2          58,625 115.7
Latin America              637 113.0            4,333 306.1            6,423 193.6
Middle East            2,370 72.7          14,037 70.0          22,822 57.1
Asia / Pacific            2,492 44.1          15,203 26.6          26,162 22.7
             
Total          34,019 107.7        206,451 166.0        318,869 113.9