Norwegian airports take the lead on touchless travel with Amadeus technology

posted on 3rd July 2020 by Eddie Saunders
Norwegian airports take the lead on touchless travel with Amadeus technology

Avinor, the firm operating Norway’s 44 state-owned airports, is rolling out an ambitious end-to-end touchless travel programme to tackle the impact of COVID-19 and help restore traveler confidence ahead of Norway’s summer season. Passengers travelling from Norway’s airports can soon begin to check-in, drop their bags, pass through security, and board the aircraft without interpersonal contact, or the need to touch physical machines, thanks to new social distancing processes and technology from Amadeus and ICM, an Amadeus company.

Following deployment of the new approach, a passenger checks-in for a flight remotely and they receive a boarding pass barcode sent to their mobile phone, which also acts as a coupon to print the passenger’s bag tag. Upon arrival at the terminal the passenger presents the barcode to a self-serve kiosk and the passenger’s baggage tag is automatically printed.

Next, the passenger simply attaches the tag and deposits the bag into the baggage system with no support from agents required. Avinor’s in-house team have re-engineered their self-service bagdrop units with a new smart configuration of the existing barcode scanners and passenger dialogue in order to make the process touchless.

Avinor airports already offer touchless boarding, with passengers able to present their boarding pass stored on their phone in order to authenticate and board the aircraft.

The new touchless experience will be available initially at Norway’s four hub airports; beginning with its introduction at Oslo from 06th July, followed by Bergen, Stavanger and Trondheim which together represent more than 66% of all departures. In total, seventeen airports will be upgraded to deliver the nationwide touchless experience. The service will be available initially for passengers flying on the national carriers; SAS, Norwegian Air and Widerøe.

Brede Nielsen, Group CIO at Avinor, commented: “Given our unique geography many Norwegians depend on their local airport for both business and leisure travels. Several domestic routes serve more than a million passengers every year. We operate several of Europe’s top 20 busiest routes within Norway.”

He continued: “Our passengers can count on us to take necessary measures according to advice from Norwegian health authorities. This reduces the risk of being exposed to infectious virus to an absolute minimum and we are confident that travelers will welcome our new touchless approach. We’ve worked quickly and flexibly with Amadeus and ICM to build and deploy new technology to make it both safer and easier to fly from our airports. We’re now in a strong position to serve increased numbers of passengers traveling during the summer period.”  

“The summer period is normally the busiest season in Norway, and we are welcoming families and others that only travel once or twice a year. Our goal has been to design our touchless travel process to be as easy and intuitive as we can.” Added Nielsen.