Southwest Airlines Co. and the International Association of Machinists and Aerospace Workers (IAM) have reached a Tentative Agreement for a new contract to cover the Company’s more than 8,000 Customer Service Employees.
“Our goal from the beginning has been to reach an agreement that rewards our Customer Service Employees for their many contributions to Southwest, while being mindful of needed efficiencies to keep our Company agile and competitive,” said Adam Carlisle, Vice President Labor Relations at Southwest Airlines.
“We feel strongly this agreement does just that.”
The Tentative Agreement covers Southwest’s Customer Service Agents, Customer Representatives, and Source of Support Representatives, who are keenly focused on delivering world-class Hospitality and Customer Service.
These valued Employees support Customers during their Southwest journey, whether that is taking a phone call to change a Customer’s travel plans or assisting a Customer or Fellow Employee on the ground at one of the airports the Company serves.
The IAM will communicate to its membership the details of the Tentative Agreement and the ratification process.