Topics that will be discussed:

• Weathering the storm and overcoming the challenges of COVID-19 – Lessons learned and preparing for a second wave and then Vaccines

• How the various quick decisions, support from regulators and governments as well as representative bodies help and facilitated necessary collaboration and concession.?  Sustainability?

• What more can Airports now do as heads of their ecosystem/community. Why is it so important to team up or partner with other forward-thinking and innovative airports? Pipelines of Consistency.

• Ensuring sustainability – The challenges and opportunities to sustain and grow the role of ground handling services in the future.

• Price War – Competition and COVID-19 driving carriers to negotiate harder. Is it time for a different approach to price as the final negotiator or influencer? Can we agree on a standard set of minimum required services and then over and above have additional charging? Should there be so much ‘Hygiene or health score carding and tables?

• Staying safe – Keeping the aircraft in the skies Best industry practices – simplicity, clarity, controls – a very tough and disciplined approach as to codes of practice is necessary – take away the choice and debate.

• Collaboration is the future to create a sustainable business model – The formula for success – Everyone is sailing through the same storm — navigation and support, CARE and Trust, communication, and transparency – Collaboration is the doorway to continuity.

• Data-Driven Decision Making – crucial. Effective and practical measurement management is required. Digitization is a must. Understanding WHY for all ground-level personnel will be the secret to the new culture required as we leave 2020.  Amazing how the saying Hindsight 2020 will become a benchmark on crisis survival.

• Technology – To help new process simplicity and effectiveness – “The biggest value and the most important key”. Share and simplify – too many operators and not enough sharing and access to common data sharing.